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- contact [at] gestion-ressources.com
We have installed on our Zimbra system a monitoring system to be pro-active and reduce intervention time. We often get involved before the users themselves are aware of the underlying incident.
Zabbix is a monitoring tool we opted for to monitor the correct operation of a server (Hardware + Software).
G-R technical support team is available by telephone at the following number +1 888-288-7448 #29 during normal business hours Monday through Friday 8:00 am - 18:00 pm Eastern Time, excluding Canadian holidays. G-R Zimbra technical support team can be reach outside business hours if the client needs 24/7 support.
Gestion-Ressources is committed to resolving customer problems quickly and professionally. Customers will be able to submit incidents through Gestion-Ressources' support incident platform. Every service request is logged into the Gestion-Ressources support system and is accessible to designated technical support team members.
Response times depends on the degree of urgency of the request. Gestion-Ressources relies on five categories:
Gestion-Ressources' update and upgrade process consist in two major steps: